Customer Care

Ordering

Simply add items to your cart and follow the standard checkout process. We suggest that you create an account for faster and easier checkout for the future. You can also choose “guest checkout” (which does not require you to create an account). All of these details will display when you’re ready to checkout.

Same policy applies to all international customers.

Product Information

H2O4K9 Inc. attempts to be as accurate as possible in describing its products. We do not warrant that product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. Most of H2O4K9 Inc.’s products displayed on the Site are available in select retail stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in retail stores. Unless otherwise stated, the prices displayed at the Site are quoted in U.S. Dollars.

Colors
H2O4K9 Inc. makes every effort to display as accurately as possible the colors of our products that appear at the Site. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor's display of any color will be accurate.

Payment, Pricing & Promotions

All prices shown are in U.S. Dollars (USD).

Payment Methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

Sales Tax:

Applicable sales tax will be charged on total merchandise for orders shipping to New York only.

Charging Your Credit Card:

All credit cards are charged when orders are placed. Your credit card statement will show a charge from Bampz H2O4K9.

Promotions:

From time to time, H2O4K9 Inc. will publish the following on our website or social media:

  • special promotional coupon codes from H2O4K9 or NEOSLING
  • new arrival alerts
  • and much more!

 

Shipping & Delivery

Orders are shipped Monday-Friday.

Typically orders received before 12 pm PST / 9 am EST will ship the same day.

Shipping Methods:

US Postal Service (USPS), United Parcel Service (UPS), or FedEx.

Standard Domestic Shipping: Normally takes 2-5 days depending on your location.

Standard International Shipping: Delivery time varies but can range from 5-16+ days depending on customs in the receiving country.

* If your order meets or exceeds the amount advertised on the website, you qualify for free shipping. Choose the FREE delivery option (up to 12 business days) at checkout or over the phone at 1-914-939-2824. This offer is valid for orders shipped to addresses in the United States and all US Territories only, not valid for international orders. The Free shipping option is not valid for gift cards, or with Pro, Team and Group Sales.

Shipping Holidays

H2O4K9 Inc. and its carriers will not be shipping or delivering on:

  • New Year's Eve – Only Air and International packages will be delivered
  • New Year's Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving – Only Air and International packages will be delivered
  • Christmas Day

Risk of Loss

All products purchased from the Site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, H2O4K9 Inc. Title to products purchased on the Site, as well as the risk of loss for such products, passes to you when H2O4K9 Inc. delivers these items to the carrier.

International Orders

Products sold by H2O4K9 Inc. may be exported from the United States only in accordance with the Export Administration Regulations. Diversion contrary to United States law is prohibited. Customer warrants and represents that it is eligible to receive Products under United States law and agrees to abide by any export or re-export restrictions imposed by the manufacturer or publisher.

For all orders placed on our US website shipping to the international locations above, your order will be shipped using UPS International from the United States. The shipping cost varies with each shipping destination and shipping method. Duties and taxes are the responsibilities of the recipient, these fees will be due at the time of delivery. This shipping method typically takes up to a week. For shipping to APOs and FPOs, please use the regular US website.

Viewing Orders

Click here to track all orders. You can also log in to your account to track all your orders and much more.

Still have questions? Please email us or contact us via phone by clicking here.

Updating Account Information

By creating an account with H2O4K9 Inc., you will be able to update your account for faster and easier checkout. Simply log in to your account and make changes as needed. You will see a column on your left in the “MY ACCOUNT” main page that will help you navigate your account. You’ll be able to access the following from here:

  • Account Dashboard – summary of all your orders along with your default bill and ship to address
  • Account Information – you will be able to update your name and contact email address
  • Address Book – update your default billing and shipping address
  • My Orders – summary of all your orders along with details for every order
  • My Product Reviews – all your submitted product reviews will be listed here

 

Return Policy

100% Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your purchase from www.H2O4K9.com, you can return it for a replacement or refund within one year of purchase.

H2O4K9’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.

Returning or Exchanging Items

You can return or exchange purchases from www.H2O4K9.com by mail regardless of whether you made your purchase online or by phone.

To check on the status of your order or subit a return request, please fill out this form.

Orders & Returns Form

You must have a proof of purchase (purchase receipt, gift receipt, shipping invoice) for all returns and exchanges.

Since quantities may be limited, you can expedite an exchange by placing a new order and returning the unwanted merchandise.

Used items must be cleaned for a return or exchange. If you send merchandise that is not cleaned or laundered to the H2O4K9 Returns Department, it will be returned at your expense.

H2O4K9 and NEOSLING items can go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.

Returns and Exchanges by Mail

If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. H2O4K9 Inc. is not responsible for packages lost in transit without proof of tracking.

If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.

To return or exchange an order please contact Customer Service at info@bampz.com

Limited Product Warranty

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.